Refund Policy

Overview

At Excel Education & Training Center, we are committed to providing high-quality Japanese language training and visa guidance services. This Refund Policy explains how our fees work and the conditions under which refunds may or may not be issued.

Fee Structure

Our fees are divided into two categories:

• Upfront Fees: Language training fees, interview preparation fees, CEO consultation fee, and notary fees are paid at the time of service. These cover the cost of training, preparation, documentation, and administrative work already provided to the student.
• Service Fee (Visa Processing): The service/processing fee for visa assistance is collected only after the student successfully receives their visa. If the visa is not approved, no service fee is charged.

Non-Refundable Fees

The following fees are non-refundable under any circumstances, as the services have already been rendered:

• Japanese language training fees (class instruction, study materials, and academic support)
• Interview preparation and coaching fees
• CEO consultation fee
• Notary fees and document attestation charges
• Registration and administrative fees

Visa Service Fee

The visa processing service fee is collected on a success basis. This means:

• If the student's visa is approved, the service fee becomes due and payable.
• If the visa application is rejected, no service fee is charged for the visa processing service.
• Once paid, the service fee is non-refundable as it compensates for the completed visa processing work.

No Cash Refunds

Excel Education & Training Center does not provide cash refunds for any fees paid. All upfront fees cover services already delivered (training, consultation, documentation, notary, etc.) and are therefore final. Students are advised to carefully consider their commitment before enrolling in any program or service.

Course Transfers

Students who are unable to continue their training after enrollment may request a transfer to a future batch. Transfer requests must be made in writing at least 3 business days before the batch start date. Transfers are subject to availability and may incur a nominal administrative fee. Only one transfer per enrollment is permitted.

Special Circumstances

In the event of serious medical issues or other extraordinary circumstances, Excel Education & Training Center may consider exceptions at its sole discretion. Supporting documentation will be required, and each case will be reviewed individually.

Cancellation by Excel Education

In the unlikely event that Excel Education & Training Center cancels a training batch due to insufficient enrollment or other operational reasons, enrolled students will be offered a transfer to the next available batch or a full refund of any fees paid for that specific batch.

Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: info@exceleducationcenter.com
• Phone: +880 1974-142455 | +880 1745-715127
• Address: Plot No 342 (Next to Kajla Bus Stand), South Ailpara, Donia, Jatrabari, Dhaka 1236, Bangladesh

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Students are encouraged to review this policy periodically.